Customs, Duties and Taxes
What you pay is all charges and you don’t have to pay anything more than the price of the product.
Free Shipping
Order over $50 and enjoys free shipping via Hong Kong Post Air Mail (Certain Products Excluded)
Order over $200 enjoys free shipping via DHL/FedEx/UPS/EMS (Certain Products Excluded)
(We will choose the most suitable for your country courier.)
Shipping Method
| Product | Machine | |||
| Country | US | CA | Europe | Other Country |
| Express method | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） |
| Delivery Time | 1-3 Bussiness Days | 3-5 Bussiness Days | 3-7 Bussiness Days | 5-10 Bussiness Days |
| Product | Accessories | |||
| Country | US | CA | Europe | Other Country |
| Condition | Order≥$200 | Order≥$200 | Order≥$200 | Order≥$200 |
| Express method | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） |
| Delivery Time | 3-5 Bussiness Days | 3-5 Bussiness Days | 3-7 Bussiness Days | 5-10 Bussiness Days |
| Condition | Order＜$200 | Order＜$200 | Order＜$200 | Order＜$200 |
| Express method | Free Shipping（HK Post ） | Free Shipping（HK Post ） | Free Shipping（HK Post ） | Free Shipping（HK Post ） |
| Delivery Time | 10-25 Bussiness Days | 10-25 Bussiness Days | 10-25 Bussiness Days | 10-25 Bussiness Days |
| Condition | Order＜$200 | Order＜$200 | Order＜$200 | Order＜$200 |
| Express method | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） |
| Delivery Time | 3-5 Bussiness Days | 3-5 Bussiness Days | 3-7 Bussiness Days | 5-10 Bussiness Days |
| Product | Materials | |||
| Country | US | CA | Europe | Other Country |
| Condition | Order≥$200 | Order≥$200 | Order≥$200 | Order≥$200 |
| Express method | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） | Free Shipping（FedEX/UPS/USPS/DHL） |
| Delivery Time | 3-5 Bussiness Days | 3-5 Bussiness Days | 3-7 Bussiness Days | 5-10 Bussiness Days |
| Condition | $10＜Order＜$200 | $10＜Order＜$200 | $10＜Order＜$200 | $10＜Order＜$200 |
| Express method | Free Shipping（HK Post ） | Free Shipping（HK Post ） | Free Shipping（HK Post ） | Free Shipping（HK Post ） |
| Delivery Time | 10-25 Bussiness Days | 10-25 Bussiness Days | 10-25 Bussiness Days | 10-25 Bussiness Days |
| Condition | Order＜$10 | Order＜$10 | Order＜$10 | Order＜$10 |
| Express method | Cost $8.88 For Shipping（HK Post ） | Cost $8.88 For Shipping（HK Post ） | Cost $8.88 For Shipping（HK Post ） | Cost $8.88 For Shipping（HK Post ） |
| Delivery Time | 10-25 Bussiness Days | 10-25 Bussiness Days | 10-25 Bussiness Days | 10-25 Bussiness Days |
| Condition | Order＜$10, $10＜Order＜$200 | Order＜$10, $10＜Order＜$200 | Order＜$10, $10＜Order＜$200 | Order＜$10, $10＜Order＜$200 |
| Express method | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） | Cost $36 For Shipping（FedEX/UPS/USPS/DHL） |
| Delivery Time | 3-5 Bussiness Days | 3-5 Bussiness Days | 3-7 Bussiness Days | 5-10 Bussiness Days |
The delivery time does not include the processing time.
While we try to process orders the next business day after they are received, please allow 1-3 business days for processing, especially at peak times and following weekends.
Orders Tracking
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Tracking Information: https://www.17track.net/en
Note:
Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (service@toocaa.com) within 48 hours of purchase, or we will ship to the address according to your order information.
If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@toocaa.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (service@toocaa.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
Please contact us at support@toocaa.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@toocaa.com within the day with pictures and/or videos.
